A photo or voice note will not open

Identify the failing stage

1. Confirm the sender attached the intended photo or recording before finishing.
2. Compare the new record’s date and status on both phones.
3. Check whether the attachment is visible but will not open, or is absent altogether.
4. Confirm internet access and retry opening the attachment.
5. Use a short, nonprivate attachment for one controlled delivery test.

Keep capture and delivery separate

Microphone or camera permission affects creating an attachment. It does not explain every recipient playback failure. A file that exists on the sender’s phone still needs successful sharing and access on the other phone.

Send a precise support description

Say which attachment type failed and whether the accompanying record arrived. Include the error wording and versions. Avoid sending the private recording or photo itself unless it is actually needed and you choose to share it.